What is Todor Trading?

We are one of the world’s largest online wholesale retailers. We specialise in the direct delivery of bulk-sized grocery products via the todortrading.com website

Do I pay membership fees?

No joining fees, no contracts and no memberships. At Todor Trading, you can enjoy the benefits of wholesale shopping without the annual membership fees.

Why should I shop with Todor Trading?

We save our customers money, time and hassle. Our extensive product range includes bulk-sized products you won’t find at your local supermarket and we offer an express next day delivery service

Is there a minimum or maximum order size?

There is no minimum or maximum order. At Todor Trading we never consider any order too large or too small, we are always happy to serve our customers.

Is it safe to use my credit card at Todor Trading?

Todor Trading has developed a reliable and trustworthy reputation. All transactions are 100% safe as our payment gateway uses 3D Secure which is a security protocol that helps to prevent fraud in online credit and debit card transactions.

Is my personal information kept private?

Yes. Under Data Protection, we ensure that all personal information is kept 100% secure. For further information on this please feel free to contact us.. Please refer to our Privacy Policy.

What is your returns policy?

Our Cancellation and Returns Policy (clause 7) of our Buying Terms & Conditions.) This applies if you wish to return a product or cancel an order. You can return your order within 7 days from the date your order was delivered (other than for those products that have been specified as non-returnable). We will only reimburse the cost of returning items where they were delivered in error or the items were damaged or defective. All returns must be in their original, unopened box or packaging.

When will I receive my refund?

Once we have received your return, you will receive a full refund within fourteen (14) – business days along with an email confirmation. Please note that during busy periods such as sales it could take longer for us to process your return. We would appreciate your patience and understanding should this be the case. Please note it may also take a few more days for your bank to complete the refund, depending on their processing time. If you have any questions or concerns, please feel free to –contact us.

What happens if I receive the wrong item?

Accuracy and customer satisfaction are our utmost priority. Here at Todor Trading, we carefully monitor and record all picking and packing via CCTV to ensure that there are no mistakes and that you receive exactly what you ordered. However, if you have received an incorrect item in your order, let us know straight away by calling us on+442071172069 or emailing us at info@todortrading.com We can refer back to our CCTV to help solve any issues!